Frequently Asked Questions
Find answers to common questions about InfraSignal.
General
Is InfraSignal free?
Yes. InfraSignal is free for all users. There is no charge to create an account, submit reports, receive status updates, or subscribe to local alerts.
Reporting a Problem
How do I report a problem?
Start from the home page, enter the location, place the pin on the map, choose the best category, add details and photos, then submit the report for routing.
For the full report journey, see How It Works.
What categories of problems can I report?
InfraSignal supports 13 standard infrastructure categories:
- Abandoned Vehicle
- Bridge / Guardrail Damage
- Drainage / Flooding
- Fallen Tree / Vegetation
- Graffiti / Vandalism
- Illegal Dumping
- Park / Public Space Issue
- Pothole / Road Damage
- Sidewalk Damage
- Streetlight Outage
- Traffic Signal / Sign Issue
- Water / Sewer Issue
- Other
What should I not report on InfraSignal?
InfraSignal is designed for non-emergency infrastructure issues. Do not use InfraSignal for:
- Emergencies — call 911 immediately for any threat to life or safety
- Crimes in progress or suspicious activity
- Utility outages (gas, electric, water) — contact your utility provider directly
- Noise complaints or neighbor disputes
- Missed trash or recycling pickup
- Building permits or code enforcement inquiries
- Animal control
- Parking or traffic enforcement
Do I need an account?
You must provide a valid email address when submitting a report so that InfraSignal can send a confirmation link and deliver status updates. You may also create a full account to manage all your reports and subscriptions from one dashboard.
Can I upload photos?
Yes. You may attach up to 3 photos per report. Photos are automatically screened for inappropriate content before being published.
Can I report anonymously?
You may choose to hide your name from the public-facing report page. However, your name and email address are always shared with the responsible local authority so they can investigate and, if needed, contact you about the issue.
After Submitting
How are reports delivered to local authorities?
Reports are sent via email to the designated contact address for the responsible local authority. Each report includes the problem location (coordinates and address), the selected category, your description, any attached photos, and your contact information.
How are reports prioritized?
InfraSignal assigns one of four priority levels to each report: Emergency (immediate safety hazard), High (needs attention within 24 hours), Normal (standard response time), and Low (non-urgent). Local authorities can adjust priority as part of their investigation.
How long will it take to fix my problem?
Response times depend on the category, severity, and the local authority’s workload. InfraSignal does not control how quickly authorities respond; it enables you to track your report’s status and receive email updates when action is taken.
How do I check the status of my report?
You will receive email notifications when the status changes. You can also log in to your account and view all your reports under Your account. Each report shows its current status: open, investigating, in progress, fixed, or closed.
What if my problem has not been addressed?
You can post an update on your existing report at any time to provide additional photos, note that the problem persists, or add new details. The responsible authority is notified of each update.
Can I see reports submitted by others?
Yes. The All Reports page displays all public reports with their status, location, and category. You can browse by area or search for specific locations.
Can I get alerts about problems near me?
Yes. Visit Local Alerts to subscribe to email notifications for new reports in your area. You can set alerts by geographic radius or by specific local authority.
Technical
What devices are supported?
InfraSignal is a responsive web application that works on smartphones, tablets, and desktop computers. No app installation is required — access through any modern web browser.