How InfraSignal Works
A simple way to report issues in your neighborhood and ensure they reach the right people.
Report, route, and track in four simple steps
From a quick resident report to a trackable public record, InfraSignal keeps the process clear.
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1
Report
Add a photo, location, and short description in one guided step.
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2
Locate
InfraSignal pins the issue to the right place on the map.
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3
Route
The report is sent to the responsible local team or agency.
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4
Track
Follow status updates as the issue is reviewed and resolved.
What happens after you submit a report?
A behind-the-scenes look at how InfraSignal turns a quick submission into a routed, trackable record.
Location is matched
InfraSignal uses the address, zipcode, or map pin to understand exactly where the issue is located.
Category is used for routing
The issue category helps determine which local department or service should receive the report.
Duplicates are reduced
Nearby existing reports may be shown so residents can avoid reporting the same issue twice.
The report is sent
Reports can be sent to responsible authorities by email or service integrations such as Open311 where configured.
The report becomes visible
Public reports can be viewed on the map so residents and local teams can see what has already been reported.
Updates keep people informed
Residents can follow updates, subscribe to alerts, and check report progress over time.
Built for residents
InfraSignal gives residents one simple place to report local problems without needing to know which department to contact.
- Report potholes, broken streetlights, sidewalk damage, drainage issues, trash overflow, graffiti, abandoned vehicles, and other infrastructure problems.
- Add a location, description, and photos.
- See reports from other residents.
- Track your own reports from your account.
- Get email alerts for local activity.
- Follow progress as updates are added.
Useful for local authorities and service teams
InfraSignal turns resident reports into structured, location-based information that is easier to review, route, and respond to.
- Structured reports with category, location, details, and photos.
- Standardized categories aligned with common public works operations.
- Priority levels help teams triage emergency, high, normal, and low reports.
- Public visibility into reported issues.
- Reduced duplicate reports.
- Email and Open311 GeoReport v2-compatible routing where configured.
- Staff/admin tools for reviewing reports and updates.
- Better insight into recurring infrastructure issues.
Track issues across your community
InfraSignal is not just a reporting form. Reports can be viewed publicly, followed individually, or monitored through local alerts.
Ready to report an issue?
Start with an address, add the details, and let InfraSignal help your report reach the right place.