Public adoption92% resolution rate shown
“It has been a resounding success.”
Northumberland used public updates, asset mapping, and workflow messages to handle heavy drainage demand more clearly.
Northumberland County Council
Read the case study ↗For Local Government
A structured public reporting channel for infrastructure teams.
Structured reports, cleaner intake
InfraSignal helps public teams receive resident reports with location, category, details, photos, and follow-up context in a consistent format.
The public reporting experience stays simple for residents, while agencies receive cleaner information for triage, routing, and response.
Proven civic reporting model
InfraSignal follows a public reporting pattern already used by civic reporting services internationally: residents submit location-based reports, agencies receive structured intake, and communities can follow public updates over time.
These examples are included as reference points for the wider civic reporting model, not as InfraSignal customers or endorsements.
Switzerland
Züri wie neu
City infrastructure reporting service for Zürich.
City-wide · since 2013Visit ↗
Sweden
FixaMinGata
National local issue reporting service for Sweden.
National · 290 citiesVisit ↗
United Kingdom
SocietyWorks
Public-sector civic reporting deployments and integrations.
30+ UK councils liveVisit ↗
Who this is for
This page is for public teams that receive, review, route, or respond to resident infrastructure reports.
City & County Public Works
Transportation, Streets, Parks & Facilities
Service Coordinators & Intake Teams
Local Admins for Routing & Updates
AI-assisted intake
Category suggestions and photo moderation support cleaner report review.
Priority context
Emergency, high, normal, and low priority levels help teams triage.
Boundary routing
Geographic data helps route reports to the right public authority.
Multi-language access
English, Spanish, Russian, and Turkish support are built in.
Agency workflow
How a resident report moves through your team — from inbox to public update.
Receive
Structured reports from residents with location, category, details, and photos.
Triage
Review by category, priority, location, and available contact context.
Route
Send issues to the right department, inbox, or integration channel.
Respond
Post public updates so residents can follow progress without submitting again.
Review
Review repeated categories, locations, and response patterns over time.
What each report includes
Each submitted report is intended to give staff enough context to decide who should review it and what should happen next.
- Public report link and update history
- Map position, coordinates, and address context
- Selected category and report description
- Uploaded photos where provided
- Priority context for triage
- Resident contact details where required
Large pothole near pedestrian crossing — water pooling after rain.
SubmittedReviewRouted
Operations and integration
- Structured, geolocated reports with photos and resident contact context.
- Standardized categories aligned with common public works operations.
- Priority levels for emergency, high, normal, and low reports.
- Email and Open311 GeoReport v2-compatible routing where configured.
- Public visibility that can reduce duplicate reports and clarify status.
Routing and setup options
Implementation can be aligned around the way an agency already receives and assigns work.
Email intake
Receive reports directly into a shared inbox for teams that manage requests via email today.
Category routing
Route reports to the right service area or department based on the resident-selected category.
Boundary matching
Jurisdiction and boundary matching for location-based assignment to the responsible authority.
Staff admin
Staff and admin access for reviewing reports, posting updates, and managing routing rules.
Public-sector proof points
Short excerpts and published outcomes from real SocietyWorks case studies.
Channel shift+45% online reporting
“a catalyst for change.”
Gloucestershire saw a 45% increase in online reporting within four months while improving transparency for residents.
Gloucestershire County Council
Read the case study ↗Scale200,000+ updates each year
“Members of the public are choosing to use the platform...”
Lincolnshire reports around 80% online reporting and automatic status updates at county scale.
Lincolnshire County Council
Read the case study ↗Resident experience-24% reporting costs
“easier, faster to use, and more interactive”
Central Bedfordshire reported a 46% increase in online reports and a 24% reduction in reporting costs.
Central Bedfordshire Council
Read the case study ↗Smart routingFewer irrelevant reports
“simple for the user, but deal with some complex routing behind the scenes”
Transport for London uses smart routing so residents do not need to know which body owns each street asset.
Transport for London
Read the case study ↗Cost efficiency99.5% fewer duplicates
Up to 98.69% savings per report.
Buckinghamshire reported fewer calls, fewer emails, fewer duplicate reports, and lower handling costs.
Buckinghamshire Council
Read the case study ↗Short quote excerpts and published figures from publicly available SocietyWorks case studies, shown as reference points for the civic reporting model. These councils are not InfraSignal customers or endorsers.
Built for government
WCAG 2.1 AA
SOC 2-ready
GDPR-aligned
Open311 v2
4 languages